We stabilize support operations for your startup.
Change the game.
Upper Righters scales startup’s CX orgs with clarity, speed, and heart. From embedded fractional leadership to consults, coaching and freelance, we build high-performing teams and streamlined operations that grow with you—whether you're starting from scratch or scaling fast.
Need a part time exec who brings more than 20 yrs experience to the table at a fraction of the cost of a full time leader? Reach out to Jen to learn more about her fractional CX services.
Testimonials
Jen Burton sets the standard for what a true fractional leader should be. She brings immediate clarity, operational rigor, and hands-on execution that drives results. For any growth-stage company that needs leadership without the ramp-up, Jen is the one you want.
Co-founder & President for a BPO
One of Jen’s greatest strengths is her collaborative mindset. She worked seamlessly across departments-particularly with legal, product, and engineering-to design and refine processes that not only met regulatory obligations but also elevated the customer experience.
General Counsel, Fintech
Jen was a leader early in my career who went beyond the role of manager to become a coach and mentor who believed in my potential before I fully saw it in myself. Jen’s ability to bring out the best in people through empathetic, intentional leadership, combined with making sure they have the tools to succeed and thrive, continues to shape how I operate and lead today.
VP of Community, UGC
Working with Jen was a game-changer for our team. She doesn’t just strategize from a distance—she dives in, rolls up her sleeves, and gets things done. When we were tangled in a patchwork of quick fixes, Jen swiftly untangled the mess and implemented seamless, sustainable solutions. Her approach is refreshingly straightforward and deeply compassionate. Rather than imposing a one-size-fits-all strategy, she took the time to understand our unique challenges and crafted creative solutions tailored to our needs. Jen consistently thinks several steps ahead, bringing innovative ideas that propelled our business forward. Her blend of no-nonsense execution and genuine kindness makes her an invaluable asset to any team. Jen truly makes the impossible seem possible!
Head of Business Operations, SaaS